Similarly, in small organisations, are there the time and resources to train up people in new bits of software when everyone is familiar with MS Office etc…?

Having said that, the options are increasingly interesting: we’re already using del.icio.us for collaborative bookmarking as an organisation (and using the feed to create web content) and looking at stuff like basecamp for networks. But it has to be fit to purpose. “Ethically”, this sector should walk the talk (who’s you broadband provider), but also has to get best value for money and use its resources (of all types) as effectively as possible.